Privacy Policy

The Platform is operated by BLUE COLLAR HOUSING LLC, a Texas limited liability company, of 5900 Balcones Drive STE 100, Austin TX 78731 Privacy questions can be sent to bluecollarhousing@gmail.com

It covers the information we handle when you visit the Platform, create an account, submit or manage a listing, pay a listing fee, contact a Property Owner, or contact us. It does not cover the practices of other websites you reach through a link, or what a Property Owner or Renter does with information after they contact each other off the Platform.

Property Owners who advertise on the Platform, Renters who search it and contact Property Owners, and anyone else who visits the site or writes to us. What we collect depends on which of these you are.

Your name, email address, telephone number, and login and authentication information when you register. For each listing, the property address, the description, photographs, rates and fees, amenities, unit counts, availability, and the contact details you choose to publish. We also keep the history of a listing, including when it was submitted, approved, revised, or removed, and any complaint we receive about it.

Renters can browse without an account. If you send us a message or a housing inquiry through the Platform, we collect what you put in it, which usually includes your name, your contact details, where and when you are looking for lodging, and anything else you choose to tell us. When you send an inquiry to a Property Owner you have chosen, we deliver it to that Property Owner.

Stripe processes listing fee payments. Card details are submitted to Stripe rather than to us, and we do not receive or store a full card number. From Stripe we receive a customer and subscription reference, the plan you are on, the amount and status of each payment, the renewal date, any coupon applied, and records of refunds and disputes.

When you use the Platform our hosting, database, and email providers generate technical records. These include your IP address, browser and device type, the pages you view, the time of each request, session and security logs, and delivery records for the email we send you. We use cookies that keep you signed in, remember your preferences, and keep the site secure.

Listing maps are provided by Mapbox. When a map loads, the location being displayed and your device's technical connection details are handled by Mapbox in order to serve the map.

We use the information we collect to create and manage accounts, review listings, publish and display them, run search and maps, take payments and manage subscriptions and renewals, send service email about accounts, listings, billing, and renewals, answer questions, and deliver each Renter inquiry to the Property Owner the Renter chooses.

We also use it to investigate complaints, detect and prevent fraud and abuse, enforce our Terms and our listing rules, keep records of the consents and authorizations users give us, meet legal obligations, respond to lawful requests, and establish or defend legal claims.

We look at how the Platform is used, in aggregate, to fix problems and decide what to change.

If we send marketing email, we do it only to people who have given us their address, and every message has an unsubscribe link. Unsubscribing does not stop service messages about your account, listings, or billing.

Everything in a published listing is visible to anyone using the Platform, including the property details, photographs, rates, and the contact details the Property Owner chooses to publish. Property Owners should treat a listing as public and should not include anything they would not want indexed by search engines or copied by third parties.

Property Owners choose whether to publish the exact street address or only the general location shown on the map.

A Property Owner who publishes a telephone number should expect calls and text messages from Renters. We are not part of those conversations and we do not monitor them.

We use Vercel for hosting, Supabase for the database and account authentication, Stripe for payments and subscription billing, Mapbox for maps, and Resend for transactional email. Each of them handles the information needed to provide its service to us, under its own privacy terms.

Stripe processes payments on our behalf and also uses payment information for its own fraud prevention, risk, and legal compliance purposes, as an independent controller of that information. Stripe's privacy policy governs what it does in that capacity.

We deliver a Renter's inquiry to the Property Owner the Renter chose to contact, and we publish listing information as described in Section 4.

We disclose information where the law requires it, in response to a valid legal request, to investigate fraud or a serious safety concern, to enforce our Terms, or to establish or defend a legal claim. We may also share information with our professional advisers.

If the business is reorganized, merged, or sold, information may transfer with it. We would tell users if that changed how their information is handled.

We do not sell personal information and we do not share it for cross-context behavioral advertising. Delivering a Renter's inquiry to the Property Owner the Renter chose is part of providing the service and is not a sale.

We use cookies that are necessary for the Platform to work, including for sign-in, session management, and security. We also use basic traffic analytics to count visits and see which pages are used. We do not use advertising or retargeting cookies.

Your browser lets you block or delete cookies. Blocking the necessary ones will stop you from signing in or managing a listing.

We keep account and listing information for as long as the account is open and for a reasonable period afterward. As a matter of policy we keep records of billing, consents, and renewal authorizations for at least three years, or one year after the subscription ends if that is longer. We keep records of removed listings, complaints, and enforcement decisions for as long as we may need them to deal with a dispute or a legal claim. Technical and security logs are kept for a short period in the ordinary course.

You can ask us to delete your account and your personal information at bluecollarhousing@gmail.com. We will do so unless we need to keep something for the reasons in Section 7.1, in which case we tell you what we are keeping and why. Copies may remain in backups for a limited period before they are overwritten.

We use reasonable safeguards appropriate to the nature of the information, including encrypted connections to the site and the access controls made available by our hosting, database, and payment providers. No system is completely secure, so we cannot promise that information will never be accessed without authorization.

If a security incident affects your personal information, we will notify you and any regulator as required by law.

You can view and update your account details and your listings at any time from your dashboard, and you can cancel automatic renewal there as well.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by writing to bluecollarhousing@gmail.com. We respond within the period required by applicable law and, where no period applies, within a reasonable time. We may ask you to confirm your identity, usually by writing from the email address on the account, before we act.

Some states give residents additional rights, which may include the right to know what is collected, to correct or delete it, to obtain a copy, to opt out of sale or targeted advertising, and to appeal a decision we make on a request. We honor these rights where they apply to us. If we decline a request, you can appeal by replying to our decision, and we will respond in writing.

Marketing email has an unsubscribe link. Service email about your account, listings, and billing continues while you hold an account.

Accounts and paid listings are for adults aged 18 or over. The Platform is not directed to children under 13 and we do not knowingly collect personal information from them. If you are a parent or guardian and believe a child has given us personal information, contact us at bluecollarhousing@gmail.com and we will take reasonable steps to delete it.

We post the current version here with the date it took effect. If we make a change that materially affects how we use personal information, we email registered users at least 30 days before it takes effect.

Questions, requests, and complaints about privacy can be sent to bluecollarhousing@gmail.com, or by post to BLUE COLLAR HOUSING LLC, 5900 Balcones Drive STE 100, Austin, TX 78731